TRANSPARENCY resources and systems that facilitate meaningful interactions with our Customers. That's because we appreciated more than anyone else in the business that one-onone interactions are what drive Customer choices. Associates in front of our Customers can be GUIDANCE secure in the knowledge that there is an entire world-class organization behind them. In this and future issues of this magazine, you'll learn firsthand how AutoNation's pursuit of a peerless Customer experience is never fully complete - we are always striving to do more and be better than we are today. More importantly, you'll learn how you and every other AutoNation Associate plays a direct, personal role in that experience. an integrated customer experience SPEED TRUST GUIDANCE TRANSPARENCY FASTLANE 9