FastLaneNovember2020 - 2

NOVEMBER 2020
FastLane is a
publication of
AutoNation and
is intended for its
Associates.

Lisa Ryans
Vice-President
Communications

Welcome to the FastLane!
This is the first issue of AutoNation's new digital magazine,
a place where we can come together as ONE AutoNation to
learn what's happening around the company, coast-to-coast
and everywhere in between. This is our vehicle to applaud each
other's accomplishments, share insights about our enterprise,
celebrate our successes and so much more.

PUBLISHER: Marc Cannon
EDITOR: Lisa Ryans
EDITORIAL TEAM:
Danae Jarrett, Renee Watkis,
Christine Hawk
CREATIVE DIRECTOR:
Anthony Del Vecchio
CREATIVE TEAM: Ashley Shea,
Briana Madrid, Luis Riascos,
Drew Zimmerman
SPECIAL THANKS:
Brian Hekman, Bruce Kassover,
Cooper Cannon
CONTACT US:
fastlane@autonation.com

Ask Jim

NOVEMBER 2020

Send in your comments and
n AutoNation Magazine
questions for President and ACOO
Jim Bender to weigh in on. Email
us at fastlane@autonation.com

In this inaugural edition, we will be taking a closer look at the
Customer experience, examining what ONE AutoNation is all
about, discussing what it means to provide a peerless Customer
experience and honoring some of the Associates who make us
the most exceptional retailer in the automotive industry.
You'll learn about tools that have been created to help us
provide one-of-a-kind experiences for our Customers. You'll
get to know who the Customer Relations Team members are
and what they do. You'll even find our "Ask Jim" corner
where you can send in comments and questions for
President and COO Jim Bender to weigh in on.
Have you ever had something to share with the wider
AutoNation family, but didn't have a way to reach all of us?
Are you doing something at your store that might drive great
Customer experiences at other locations? Do you have a recipe
that you think everyone will love? An announcement that
should go far and wide? This is the place to do it - we want to
hear from you and we encourage you to write in to us at
fastlane@autonation.com.
After all, this magazine is created by us, for us. Let's learn, grow
and create together, as ONE AutoNation in the FastLane!
All the best,

2 FASTLANE
FastLaneNovember2020

Table of Contents for the Digital Edition of FastLaneNovember2020
