FastLaneNovember2020 - 10

500,000 5-Star Reviews and Growing
AutoNation has received more than
500,000 5-star reviews online, giving us
the highest Reputation Score of all public
dealer groups in operation across the
United States. Getting that many 5-star
reviews doesn't just happen by luck. It's
a true testament to the power of our
people, programs, processes and policies.
Success like this happens only when
the entire organization is committed
to making the buying and servicing
experience better for our Customers.
Everybody has a part to play: The
Associate who uses equity to reduce a
Customer's payment while providing a

What People Are
Saying About
AutoNation
5-Star Quotes from
5-Star Customers

new vehicle with the latest technology.
The Techxpert who double checks
every service to make sure that vehicles
are fixed right the first time. The IT
operations and security engineers who
make sure our systems are secure and
operating at peak performance. The
porter who smiles with her eyes while
wearing a mask and makes a special
connection with Customers while still
keeping socially distant. And the list goes
on. Remember: No matter what your
position is within the organization, you're
essential to our ongoing success. We
couldn't do it without you!

"We were driving out in our
new Honda Civic in no time.
Extremely enjoyable experience!"
Facebook

"... I would recommend them
to anyone."

Jamie P., Tempe, AZ

Aaron L., Fort Lauderdale, FL

Facebook

Google
"BEST Car
Buying
Experience
EVER!"
Kevin W.,
Panama City, FL

Google

Cars.com

"You can't beat this service!!"

10 FASTLANE

Google

Maggie B., Chandler, AZ

Beverly J., Spring, TX

Facebook

Lupita S., Austin, TX

"Our experience with Jeff
and Michael was amazing!"

"My Service Advisor, Joseph,
went above and beyond. I
could not be more happy with
my service experience."

Pat B., Torrance, CA

"I couldn't have
wished for my
experience to be
any better... What
amazing customer
service!"

"Great people and got a
great deal!"
Edward C., Mobile, AL

Google

"They always treat
you right and have
your back."
Ryan M.,
Union City, GA

Facebook
http://www.Cars.com
FastLaneNovember2020

Table of Contents for the Digital Edition of FastLaneNovember2020
