FastLaneNovember2020 - 3

A Great
Reputation
Means
Everything

FEATURES

Page 5

CREATING CUSTOMERS FOR LIFE

8

Each Associate Plays A Direct,
Personal Role

EYES OF THE CONSUMER

14

A good test drive evaluation comes
down to the Sales Associate

OUR DIFFERENCES ARE OUR STRENGTHS

21

STANDARD
EQUIPMENT

23

DRV PNK

People are our Greatest Asset

PAVING THE WAY
A Goal, an Action Plan, and Commitment

7

Customer Relations 13
Pit Crew to Success 17
Staycation

24

Holiday Recipes

25

"I could not be more excited to read the FastLane along
with 21 thousand fellow AutoNation Associates. This
magazine has been designed to highlight your great
work, to share the innovative ways we are working
to meet Customer expectations, and to celebrate the
accomplishments and uniqueness of our amazing team.
Remember, stay committed to a future that DRIVES us
forward together as ONE. Happy reading!"

Mike Jackson
Chairman and CEO
FASTLANE 3

FastLaneNovember2020

Table of Contents for the Digital Edition of FastLaneNovember2020